I really hate to complain but I need to write this down. It will act as therapy for me. Once I get it out I think I will feel better.
Walmart.
I used to love grocery shopping. I never got it when I heard other woman say they hated it. I get it now. I try to be so prepared by going through the ads and match pricing (the main reason I go there). I plan my meals for the week or so then write my list accordingly and by the route I take so I follow my list in the order I am walking through Walmart. I know what you're thinking but it's supposed to help me get out of there quicker. If I have coupons, I asterick the items so I know to pull them out as well.
Anyway, after a good hour and a half (grocery shopped out and two hungry but pretty well-behaved children asking to ride the horsie), I pull my heavy ladened cart to the check stand. I can tell the clerk already seems irritated as soon as I mention "price match" items. I only have a few. I think, "Okay, I certainly wouldn't want to have to deal with customers all day on my feet." I try to be pleasant.
When the total is called out flatly, I swipe the good old debit card and proceed to follow the prompts. In the background, Ella and Aidan are excitedly inquiring about riding the horse (her name has been Isabelle/Tinkabell for as long as I remember now) and Dumbo.
I know that once the till is opened and closed at Walmart for a transacation it can only be opened again by permission from a "supervisor." I try to be courteous and ask the clerk for four quarters in exchange for my one dollar bill (horse and Dumbo ride) before the till opens. Here's the conversation:
Me - Could I please get four quarters for my dollar, if you have it?
Clerk - No. I can't.
Me (puzzled but trying to smile). I see now that with a debit transaction the till does not open. I also know one just has to press a button for a supervisor to give permission (from somewhere) and magically open the till.
Me - Do you know if the "Fun Center" gives change?
Clerk - No.
Me - Can you call someone to open your till? (determined to get some customer service in this dying practice and reward my children for enduring another long trip to Walmart)
Clerk - sigh, I guess.
Honestly, I was shocked. All it took was for this person to push a button. The supervisor (somewhere in some magical location simply grants permission intangibly and voiala, the till opens).
I remember when groceries were bagged for you, put in your grocery cart (yes, Maceys does do this), then a bagger would push your cart to your car and load your groceries. Call me old fashioned, call me demanding but I call it customer service. I just want a little customer service. Is that too much? I actually walked out of there thinking, "what is happening to our world? What is customer service going to be like when my children are adults?" It make me wonder and it makes me want to shout out, "Hey, I'm a paying customer! I'm nice to you. Be nice to me!"
And now . . . I feel better.